About your service visit
Separate a cooling complaint from an ice complaint.
If a Viking refrigerator is cold but has stopped making ice, say so. If the refrigerator is warming and ice output has fallen at the same time, mention both. These patterns lead to different diagnostic questions, even though the first visible symptom may be an empty ice bin.
Cooking and dishwashing appliances have their own patterns too. A range that fails only in one mode or a dishwasher that leaves water after the cycle needs a specific account. Have accessible model information ready and leave connected appliances in their installed positions.
Call before moving or disconnecting an appliance. We can discuss access while checking your Weston address. Appointments are coordinated from Waltham.