Symptoms and service
What’s changed with your refrigerator?
Thermador refrigeration includes columns, refrigerator-freezer combinations and other configurations. Controls and fitted features depend on the model. Tell us whether the appliance has a custom panel and whether there are separate units on either side; that helps establish which equipment needs attention.
The selected temperature is not being maintained
Note the setting, the displayed reading and when the problem first appeared. Describe whether the change affects the entire compartment or seems concentrated around a drawer or shelf. A recent change in loading is useful background, but it should not be assumed to explain continuing poor cooling.
The door no longer closes as expected
An obstructing container is worth checking without tools. Otherwise, report the closing action and any recent panel or cabinet adjustment. Leave the panels in place so the technician can check door alignment and sealing as you normally use them.
Water or ice symptoms accompany the cooling problem
Mention a dispenser change, unusual ice production or moisture at the floor even if cooling is the main concern. These observations may be related or separate. We check the water and refrigeration equipment fitted to your model.
What we check.
We check temperatures, airflow, door operation and controls on the affected appliance. Water and ice equipment are checked if fitted and involved in the complaint. Matching refrigerator and freezer panels can conceal separate appliances, so we identify the unit before testing.
Getting ready for service.
Keep a clear space in front of the appliance and leave custom panels in place. Save any displayed message. If food is not staying suitably cold, make alternative storage arrangements. Do not move a secured column or remove covers to reach the mechanical area before the visit.
A built-in refrigerator needs more than a size match.
- Tell us whether it has custom cabinet panels or a stainless front.
- On paired columns, identify the refrigerator and freezer separately.
- Mention recent installation, door adjustment or other repair work.
For the controls and care instructions specific to your model, consult Thermador owner support .